IT
Growth depends on several different factors, but one is particularly important and will directly challenge Customer Experience Management: CRM systems must be adapted to cultural and technological changes, such as social networking and the increasing use of mobile devices. For this reason, players in the market should stay abreast of quickly changing customer habits that are significantly altering the way companies and their customers interact.
Security
The relative security of cloud computing services is a contentious issue which may be delaying its adoption. CustVox is member of the International Association of Privacy, The Cloud Industry Forum, The Euro Privacy Seal and The Cloud Security Alliance.
SAAS
With the evolution of service-oriented architectures, enterprises are increasingly adopting software as a service (SaaS) solutions. CustVox offers its IT platform as SaaS with a subscription or as Software as a Product with a license, so that the client can choose the option that better fits their corporate needs.
Performance
Nearly every type of business has seen an explosion in the amount of data that it must store, process, and understand.
Scalability is all about reducing the time-to-solution for your critical tasks. This can be accomplished by performing two or more tasks in parallel (independent parallelization) or overlapping two or more tasks (pipeline parallelization).
SOA
A “Service Oriented Architecture” has services that developers create in a service layer. These services have published interfaces that support a distinct business domain. By following the service oriented mind-set combined with the component-based approach to software development, the organization reaps many benefits:
The creation of a robust service layer has the benefit of a better return of investment made in the creation of the solution. By putting our service into a separate layer, the layer can exist well beyond the lifetime of any system it is composed into.
ROI
The creation of a service layer by definition means an additional network interface can be used by multiple applications. When systems were built using monolithic or client server methods security was normally handled in the front-end. Services are used by multiple applications, so they have their own security mechanisms. An application will therefore have multi-level authentication at both the client level and the service level.
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One of the requirements of a service-oriented architecture is location transparency. To achieve location transparency, applications lookup services in a directory and bind to them dynamically at run-time. This feature promotes scalability since a load-balancer may forward requests to multiple service instances without the knowledge of the service client.
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Scalability
Also because of location transparency, multiple servers may have multiple instances of a service running on them. If a network segment or a machine goes down, a dispatcher can redirect requests to another service without the client's knowledge.