E / D / F / I

Our offering.

Start your customer
experience journey in less
than 35 days.


CustVox has developed a simple three-phase approach to support its clients on their quest to be more "customer intelligent" through the following solutions:

  • CustVox Customer Feedback Manager (CFM):  a software application that supports all processes of the CEM methodology
  • Consulting services to guide the company through every step of the Customer Feedback Management process: capturing, analyzing, integrating, improving and measuring Customer Experience
  • CustVox's expertise and know-how

CustVox's services will help organizations improve the experience of their customers, increase customer retention, generate new revenues and, consequently, brand value. CustVox offers real insights and tangible results in no more than 35 days.

Through this approach, CustVox addresses the main CEM concerns of the senior management team, particularly:

  • Lack of Strategy
  • Lack of Processes
  • Lack of Cooperation across the organization
 

Our Three - Phase Approach

One

Exploration.

Enables the company to gain a clear understanding of where it currently stands and where it needs to be regarding CEM. This first step helps organizations identify their specific areas of opportunity, designing the correct customer experience management solution. CustVox will help the company:

  • Collect their customer feedback
  • Analyze it and develop initial hypotheses
  • Compare customer perceptions
  • Identify areas of opportunity

.

Two

Planning.

Once the opportunities to improve Customer Experience have been identified, a clear plan is created to establish the basis for the CEM project.

The areas of opportunity or touch points identified in the previous phase are constantly monitored by CustVox software.

Three

Execution.

The findings of the previous two phases are combined with internal Key Performance Indicators.

The outcome is a Customer Experience Dashboard that helps organizations cooperate together cross-functionally, improving Customer Experience and company value.

The organization becomes customer centric, receiving customer feedback in real time in a consistent and usable form.

 

 

The goal of the CustVox 'Three Phase Approach' is to transform the entire organization's approach to customer needs.


With the exploration phase as preliminary work, the organization will be able to assess the following:

  • A clear picture of the solution to be delivered
  • A transparent cost structure with no hidden costs
  • Tangible deliverables as the client will be able to measure business results and ROI
 
CustVox approach for Small and Medium Enterprises


As SMEs tend to have limited manpower to support an internal CEM rollout, CustVox supports the corporation, enabling it to get up and running quickly. CustVox manages the project after brainstorming and executing a workshop with the company’s stakeholders. After two days, CustVox can start collecting and analyzing its customers’ experience. Within 10-15 days, CustVox is able to present results accompanied by recommendations on how the company should proceed to improve its customer experience, offering constant and applicable feedback to the client.  


CustVox approach for Large Enterprises


CustVox offers best of breed solutions to large enterprises who are seeking to improve their customer experience. The CustVox approach includes the following steps: