E / D / F / I
Why We Do It Better

Solutions:

Multi channeling, cross channeling and real time analytics.







DOWNLOAD OUR BROCHURE
 

We simply make CEM cost-effective, flexible and efficient.

CustVox is cost-effective, reducing operational costs far below those achieved by competing technologies, providing superior ROI and payback of 6-12 months for a typical project.
 
CustVox is flexible with the ability to scale to any need. Our systems are uniquely scalable, able to process several thousand feedbacks per hour.
 
CustVox is efficient. Using our text mining and sentiment analysis algorithms, we provide real time insights to every business.
 

Cross Channeling Capabilities

One

Capture.

Customers can get in touch with the organization using any of the following channels: web, email, phone, SMS, Skype and social media platforms, transmitting in real time their personal feedback after every specific touch point transaction or at any moment during the customer life cycle using a single knowledge engine. The system condenses detailed customer information for decision-makers to analyze and act accordingly.

Two

Manage.

Listening to customers and thoughtfully responding to their individual needs places the organization in a favorable position to develop trusted and long-lasting relationships with its clients. This will increase the customer lifetime value and generate additional cross-sell and up-sell opportunities. In order to understand adequately the customers’ needs, the company should interact with the customer across all channels, whether the input is direct or not, online or offline.

Three

Analyze.

Once the feedback of the customer is captured and stored, CustVox solutions allow business analysts to perform specific analysis to understand what lies behind the customer’s satisfaction or dissatisfaction, offering real time predictive analytics to resolve issues and act immediately.

 

 Why to choose CustVox?

9 reasons to choose CustVox over other CEM Apps:


CustVox is a global leader in Customer Experience Management software solutions, leveraging best-in-class technology.

Global leader

 
CustVox’s core IT infrastructure is the only comprehensive, multi-channel CEM platform for capturing, managing and analyzing the customer’s voice in real time, 24/7, on a cross-channel basis, allowing the client to put the customer directly in the heart of the organization.

Multi-channel real time analytics

 
The platform provides a continuous 360 degree ‘close the loop’ process for improvement, which results in increased profitability and customer satisfaction, supporting the client in building their strategic vision.

'Close the loop'

 
CustVox offers its IT platform as a Software as a Service with a subscription; or as a Software as a Product with a license.

Software as a Service

 
CustVox was developed with a Service Oriented Architecture, allowing the easy integration of existing IT business support systems to rationalize IT processes.

Service Oriented Architecture

 
CustVox solutions can be tailored to the client’s profile and individual features.

It can be tailored to your needs

 
CustVox’s offering is fully scalable to the client’s evolving needs

It is scalable

 
It can be implemented within 35 days, with the continuous support of a team of experts to help the company from project management to predictive analytics.

It delivers results in less than 35 days

 
CustVox is European, covering many different languages and cultures across the continent, to support the client wherever it may be based.

CustVox is European