Feedback Management

Feedbacks are collected into one centralized repository, then organized, analyzed and visualized. Processes and systems are improved, KPIs are measured, and decisions are made. The multilanguage platform provides a continuous 360 degree 'close the loop' process for improvement, which results in increased profitability and customer satisfaction.

Whether your customers preferred channel is telephone, SMS, email, the web or social networks, your personalized Customer Feedback Management CFM™ allows your organization to put the customer exactly in the right position: directly in the heart of the organization.

CFM™ monitors the sentiment of customers, allowing users to create customer-segmentation and alert-triggers in real time. Consequently, a business rules engine allows the user to definine the 'close the loop' process with its customers.